O&M Questionnaire

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Share Your Experience:
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Your Feedback Matters

At Lonestar Solar Services, we take your experience with us very seriously. The feedback you leave on this form is reviewed by our management on a weekly basis and may result in actionable changes within our company.

By sharing your insights, you play a vital role in enhancing the journey for all Lonestar customers—past, present, and future. Your voice helps us shape a more efficient, responsive, and customer-focused Lonestar Solar Services.

Thank you for contributing to our community's growth and excellence.

Name:
Address:
Email Address:
step 01
1/7
Sales Interaction
Initial Contact:
How did you first learn about Lonestar Solar Services, and what was your initial impression of our sales approach?
Consultation Experience:
How would you rate the knowledge and helpfulness of our sales representative during your consultation? (Please rate on a scale from 1 to 5, where 1 is not helpful and 5 is very helpful.)
Proposal Clarity:
On a scale of 1 to 5, how clear and understandable did you find our service proposal and pricing structure?
step 02
2/7
Installation Process
Pre-Installation Communication:
Were you adequately informed about the installation process, timeline, and what was required from you before the installation started?
Please, explain (if no):
Installation Efficiency:
How would you describe the efficiency and professionalism of the installation team assigned to your project?
Installation Timeline:
Did the project adhere to the agreed-upon timeline? If not, were the reasons and adjustments communicated to you effectively?
step 03
3/7
Project Management
Project Manager Engagement:
‍How effectively did your project manager communicate with you throughout the process? (Please rate on a scale from 1 to 5.)
Issue Resolution:
Were any issues or challenges addressed promptly and satisfactorily by the project management team? (Yes/No, please detail.)
Please, explain (if no):
4/7
step 04
System Performance and Satisfaction
Performance Satisfaction:
How satisfied are you with the performance of your solar system? (Please rate on a scale from 1 to 5.)
Energy Savings:
Have your expectations regarding energy savings and efficiency been met? (Yes/No, please explain.)
Please, explain (if no):
5/7
step 05
Customer Care and Support
Customer Support:
How would you rate your experience with our customer care team post-installation? (Please rate on a scale from 1 to 5.)
Warranty and Service Information:
How clearly were warranty and service options explained to you? (Please rate on a scale from 1 to 5.)
Referral Likelihood:
How likely are you to recommend Lonestar Solar Services to friends or family? (Please rate on a scale from 1 to 10.)
6/7
step 06
Additional Feedback
Improvement Suggestions:
What areas of our service do you think could be improved?
Overall Experience:
How would you describe your overall experience with Lonestar Solar Services from initial contact to post-installation support?
7/7
step 07
Confirm Submission.

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