Customer Service Representative

Company Overview:

‍Lonestar Solar Services is a leading provider of solar energy solutions, dedicated to helping homeowners transition to clean, renewable energy. Our mission is to empower communities with sustainable energy, reducing carbon footprints and energy costs. At Lonestar Solar Services, customer satisfaction is at the heart of our operations. Our customer service team is essential in ensuring that our clients enjoy a seamless and positive experience throughout their solar journey.

Location:
Houston, Texas
This position is based in our Houston office and requires in-person attendance.

Role Summary:

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As a Customer Service Representative at Lonestar Solar Services, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities include addressing inquiries, resolving issues, and ensuring a smooth process from initial contact through post-installation support. Your role is crucial in maintaining customer satisfaction and supporting the overall client experience.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat.
• Provide accurate information about our products, services, and solar installation process.
• Resolve customer issues in a timely and efficient manner, escalating to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Follow up with customers to ensure satisfaction and address any ongoing concerns.
• Collaborate with internal teams to ensure customer needs are met effectively.
• Stay updated on company products, services, and policies to provide informed assistance.
• Assist with scheduling service appointments and managing customer accounts.

Required Skills and Qualifications:

• Strong communication and interpersonal skills.
• Ability to handle high-volume inquiries with professionalism and efficiency.
• Experience in customer service or a related field is preferred.
• Proficiency in using CRM software and other relevant technology.
• Excellent problem-solving skills and a positive attitude.
• Ability to work collaboratively in a team environment.
• Detail-oriented with strong organizational skills.

Compensation and Benefits:

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This role offers a competitive hourly wage along with comprehensive benefits, including:

• Health insurance
• Paid time off (PTO)
• Opportunities for professional development
• Opportunities for growth in the company

Work Schedule:

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This position requires a standard 40-hour workweek, with potential for occasional overtime. Shifts may vary based on business needs, and flexibility in scheduling is available to accommodate varying customer demand.

Work Environment:

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You will be working in a collaborative, fast-paced office environment in Houston, where teamwork and communication are key to success. The office is equipped with modern amenities to support a comfortable and productive workspace.

Application Process:

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To apply, please submit your resume by clicking the link below. Applications will be reviewed on a rolling basis, so early submission is encouraged.

Equal Opportunity Statement:

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Lonestar Solar Services is committed to creating a diverse and inclusive workplace. We believe in the power of diversity and encourage applications from individuals of all backgrounds and experiences. We are an equal-opportunity employer.